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Policy for Cancellations:
Customer Cancellation of Order:
- Orders may be cancelled by customers within 3 hours of the order being placed.
- Customers must provide the order number and pertinent information to our customer support staff at contact@lifecarecart.com in order to cancel an order.
- Orders cannot be cancelled once they have been dispatched. Please refer to our return policy in such circumstances.
Cancellation of Order via Life Care Cart:
Order cancellation is permitted by LIFE CARE CART in the following situations:
- Product discontinuation or out of stock.
- The authorization of payment is unsuccessful.
- We have our terms and conditions when broken by the client.
Refund Guidelines:
Eligibility Check for Refund:
Orders that are cancelled within the allotted time period (3 hours) or if the product is damaged or faulty when received are eligible for refunds.
In order for customers to receive a refund, they need to provide evidence of damage. We suggest our customers to follow an ‘open-box’ policy so that one should send an opening video of the product once it is reaches your doorstep.
Refund Procedure:
After the date of cancellation or return approval, refunds will be handled within a period of 30 days once the return process is completed and product has reached the origin. The original payment method used for the purchase will be used for the credit of refund.
Non-Refundable Items:
Certain products, which are sterile packaged medical disposables are marked as non-refundable, could not be refundable. Please connect with our customer care number to check if the product chosen is eligible for refund/return.
Return Guidelines:
Return Procedure:
Within 3 days of receiving the goods, customers can contact our customer care number to begin the return process.
The item needs to be unused, undamaged, and should have the original receipt.
Return Shipping:
Customers are responsible for return shipping costs unless there is a manufacturing defect or an issue the product or an error from our side. The return freight costs will be deducted from the original payment received.
Get in Touch with Us
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Please take note that LIFE CARE CART has the right to change this policy at any moment. Any modifications will take effect as soon as they are posted on the website.